Oct 24, 2009

and Take Off!


Thank you all for joining the "Check a Box. Save a Live." campaign launch. We were thrilled to be joined by Drs. Atul Gawande and Don Berwick, as well as students from around the world.

Our list of partners has grown quickly to include students from at least 14 countries. We are very excited to be working with you on the First Global Student Sprint to Improve Healthcare.

We want to provide you with some brief information about how to proceed following the launch:
For those of you who experienced a technical difficulty with today's calls, we apologize and hope that you will watch both Drs. Gawande and Berwick's keynote addresses, posted on our website.

Questions? email us at StudentSprint@gmail.com

Thank you again for joining us on this global student initiative and we look forward to hearing back from you soon.

- The Global Student Sprint Team

Oct 21, 2009

Transforming Leadership: From Individual Patients to the Community



About two weeks ago, I flew out to LA to take refuge from the Michigan cold. LA was unseasonably chilly, so I didn't quite get the sun and warmth that I had hoped for, but I got something better.

I attended the annual Asian Pacific Americans Medical Student Association (APAMSA) National Conference and spent my three days in LA meeting other medical school students and listening to inspiring lectures and workshops. The majority of the sessions focused specifically on health issues in the Asian American population. These include the incidence of Hepatitis B, the large number of uninsured in the Korean American community, the incidence of lung cancer, health awareness and education, and cultural competency.

California has a very large and diverse Asian population. I visited the Monterey Park/Freemont/Arcadia area on my last day in LA and could have sworn I was abroad! Because of this large Asian population, Asian American specific health issues are very apparent in California and there have been several great stories of progress. We had the privilege of hearing from Assemblywoman Fiona Ma of the San Francisco area and Assemblymember Mike Eng of the Los Angeles area describe the great strides that California has made in making the Hepatitis B issue a city-wide awareness and screening campaign (Hep B Free). We also heard from Dr. Jimmy Hara, Community Benefit Lead Physician for Kaiser Permanente Southern California, Dr. Arthur Chen, Medical Director of Alameda Alliance, Captain Cynthia Macri, M.D., Special Assistant of Diversity to the Chief of Naval Operations in the US Navy, and Dr. Paul Song, Director of Clinical Quality Improvement for Vantage Oncology who have all expanded their medical careers to address large scale efforts and discussions on how to better deliver health care, increase access, and shape national health policy. To top off this list of inspiring speakers and the many not mentioned here, our conference closed with talks from Dr. Sammy Lee, the first Asian American to win an Olympic gold medal for the US and Dr. Eliza Lo Chin, president-elect of the American Medical Women's Association.

Since most of these speakers hailed from California and have done such admirable work in the state of California, I felt a little discouraged at first. My hometown in South Florida's greatest health issues are geriatric and centered around ensuring that our seniors are able to live quality lives and obtain the health care that they need easily. My second home in Boston has nearly achieved universal health care access through its individual mandate, but now struggles to iron out the financial details of managing and continuing this initiative. And my new home in Ann Arbor? Unemployment is everywhere. I have yet to gain a better understanding of the health issues in Michigan, but my guess is that access is one of the top five concerns. With significantly smaller Asian communities in these three locales, how am I supposed to take the inspiring and encouraging words from the APAMSA conference and transform them into action locally?

The conference may have been for Asian Pacific American medical students, but the big themes of the conference were universal. The field of health care is changing as we speak and in order to prepare ourselves for the future we need to develop and transform our mindset and develop leadership skills. There are several junctions within a patient's pathway through the health care system that we as health professions students can act: from drug and medical devices development to care access to care delivery to care management. The one big thing that each of these areas of work have in common is expanding care from each individual patient, to care for a community and working with others as a team. I don't have to recreate the Hep B Free initiative in Ann Arbor. There are at least a million and one ways students can make an impact in health care. The safe surgery initiative: "Check a Box. Save a Life." is just one example (Tune into the launch tomorrow!).

As I think about transforming leadership and health care, here are a few considerations as illustrated by the Hep B Free initiative:

    1) Get to know and understand your community, your team, and the "system" in which they operate and function.
    Measure the burden of Hepatitis B in San Francisco, who this affects.
    2) What do you want to accomplish?
    Increase awareness about Hepatitis B, reduce the incidence of Hepatitis B, provide assistance to those who must manage Hepatitis B
    3) How does that benefit your community and your team?
    Decreased burden of disease and develop a replicable model for other cities to adopt
    4) How do you develop support for your goal?
    Involve community members, political figures, and anyone interested. This is a community effort that benefits the community, so the community itself should feel a sense of ownership for the initiative. To publicize the initiative and develop community support, the Hep B Free initiative hosted several dinner banquets at local restaurants with the understanding that "Asians bonded over food"
    5) What kind of help do you need?
    Medical support and expertise, community support, political clout, publicity, financial support
    6) What's the plan and how will you execute it?
    Launch educational messages to increase awareness, follow-up with health fairs that will provide screenings and vaccinations, provide information on how to manage Hepatitis B, train health professionals about Hepatitis B and how to help patients manage it.
    7) How will you adapt to change?
    Consistent feedback
    8) How will you measure your progress?
    Measure the number of people vaccinated, screened, trained, etc.
    9) What kinds of improvements can be made?
    Understand the best communication pathways: television/radio public service announcements, health fairs in conjunction with big holiday street fairs, transportation advertisements, how best to train health professionals, communication with public officials
    10) How will you share your progress?
    All materials are available on a website and direct support has been loaned to help Orange County launch a similar campaign


Don't be afraid to be creative and think out of the box! Also, words of advice from Dr. Dexter Louie, another great speaker at the conference, "Do what you can. We can't expect everyone to save the world quickly. Understand that whatever you do will be meaningful and will make a difference in the lives of others."

As I boarded the plane to head back to Ann Arbor, an idea popped into my head that I hope we as medical students can take ownership of to make positive change in our community. The Hep B Free initiative had developed lots of materials to educate their communities about Hepatitis B and the importance of getting screened and vaccinated. The area where they seemed to continue to struggle with was educating and training health professionals that would be caring for this newly informed community. Why should we wait till when physicians have begun practicing? Why not start the education process earlier?

Here at the University of Michigan, we have a curricular component called Longitudinal Cases. Every week, about ten of us meet in small groups led by a professor to discuss a case that is clinically relevant to the material we are learning in lecture. But, instead of focusing on the medicine of the case, we spend time discussing the sociocultural factors that may impact our interactions with the patient, how the patient interprets and manages the condition, etc. Understanding that our time in class is precious and that health concerns like Hepatitis B should be spread to all health professions students, why not develop a case study on Hepatitis B to be discussed in our Longitudinal Case sessions and make it a new standard addition to the curriculum? If we can make this happen, we will be expanding from individual patient care to caring for our community.

Oct 15, 2009

"It's kind of fun to do the impossible."


T - 7 DAYS TIL LAUNCH!!

The clock is ticking and we are amazed at how many students are joining us to be a part of this awesome global project! It gives us all the confidence that this will be an incredible success!



Everyday I am more and more amazed at how much fun working at the IHI and on this project has been!

The energy and excitement that we are getting back from students across the world, across all health professions underlines how we, students, are on our way to changing the quality of patient care.

Join us on the LIVE webcast on October 22nd and experience what I mean when I say
students are making the impossible, possible!

Let me again emphasize the word "FUN." The more we hear back from students wanting to take part in this, the more excited we get, and the more we want to spend time making this whole project a complete success!

We can't wait to join you all online and connect with each and every one of you who will have incredible energy and great ideas!

We'll chat soon!!!

- Shabnam

Join us on our Facebook page by clicking on the title of this post.

Oct 9, 2009

Check a Box. Save a Life.


Check a Box. Save a Life.
The 1st Global Student Sprint to Improve Healthcare.

Drs. Atul Gawande and Don Berwick will be addressing students on October 22nd at 12pm EST and encouraging them to engage in global efforts to improve the quality of patient care.

In effort to spread the incredible energy and enthusiasm of student involvement, we have gathered from all over the world at the IHI in Boston to get it underway...and we couldn't be more excited to be a part of the effort!

Oct 8, 2009

On Humans and Handles - Addendum

First, not recognizing that my last post would be viewed by so many important IHIers, thank you all for your kind and generous praise! This has been an incredible week.

I wanted to expand on my previous point regarding the solitary design flaw in the office - the front exit door handle.

We've all seen the far side cartoon depicting the Midvale School for the Gifted (a classic!). I believe this cartoon derives its humor from two sources 1) Making the viewer feel superior, a theme of most jokes, and part of the funniest joke in the world (NB: As determined by scientists; British ones, to boot - sorry Andy), and 2) Reminding the viewer of a mistake that feels universal to the human condition.

How many times have you walked up to a door, attempted to pull it open, only to find that this was a "push" door? In my case, more times than I can count. Does this replay of the Midvale scene mean I’m, ahem, less than "gifted?"

In fact, no. The door handle problem represents a conflict between our automatic mental processes - the fast, decisive parts of our brains that allow us to catch a falling cell phone, or supply an effortless "you're welcome" when needed - and the slower, rational processes that think their way to an answer.

To the automatic brain, a vertical bar means “pull,” while the rational brain wonders, “don’t most exit doors push outward? Except in houses. Hmm. . . “ But by then, the mistake has been made.

An observer might laugh, but why? Isn’t it better to be frugal with one’s brainpower, committing it to loftier challenges than those presented by a handle? Even though I committed the mistake, it's not me who is wrong – it's the door.

To me, the push-pull problem is a favorite example of the predictability of human error. As with even the gravest medical mistakes, pulling the door is bound to make sense to someone on occasion. How do we prevent the embarrassment and wasted time resulting from door misuse?

We could put a sign up: "Note, push the door; thank you for your cooperation." We could penalize those who attempt to pull the door, and promote those who push it. We could host an annual seminar to remind everyone to always push the door (slogan: "be pushy about going home from work!"). We could even station an assistant (IHI Egress Coordinator) near the door to make sure we exited properly.

Or, we can admit that as long as humans are the ones grasping the handles, some will pull them, and try to fix all the world’s doors.


-Dan H.

Oct 5, 2009

People who work in glass offices. . .

Write all over the walls.


At least is the case at the Institute for Healthcare Improvement.


To set foot inside the IHI offices is to perceive, no doubt with dumbfounded expression in my case, what it means to truly practice what you preach. More on this in a moment (for those who absolutely can't wait - they have a virtual tour, of course. First, some background:

This week, I'm working with six friends - until yesterday, I might have written "other students interested in health care improvement," but a day of work and an evening on the town quickly cemented the upgrade - on a broad roll-out of the WHO Surgical Checklist to medical students worldwide.

To those new to the Checklist, it is a 19-item set of basic and essential safety questions which, when answered together by all members of a surgical team, ensures dramatic reductions in preventable harm. To be sure, the checklist succeeds, in part, like the pilot's checklists that inspired it's use. It guarantees that all required steps are taken to get patients (or passengers) through safely. I believe that the checklist is so effective because it also helps turn a group of coworkers into a true "team." That is, it makes clear the identities and roles of everyone in the operating room, raising the level of situational awareness. The gentleman resting peacefully on the table is not just the next patient to a scrub technician or medical student in the room, but rather, Mr. Jones, who is having his gallblader removed, and will probably do well throughout surgery but does have an allergy to Keflex. By investing every team member in the shared goal of safety, the Checklist produces lifesaving results. Impressive, considering it costs pennies to use.


Getting this piece of paper into the hands of every student who is or will one day be in an operating room - PA, RN, NP, MD, and PharmD, is our goal, and what brought me to the glass-lined, offices above the posh Charles Hotel, which house the idea factory known as the IHI.


The IHI offices are remarkable in many ways - the free diet coke certainly had one team member floored - mainly, because walking within them, you become absolutely sure that every element of their design has been both 1) planned, and 2) made better than a previous version at some point. There was one notable exception which bears mention, a design flaw on the front door handles, which I observed being - predictably - pulled rather than pushed by another of my teammates. A classic example in the science of human factors, perhaps the vertical door push is retained for its teaching value.


OK, back to the office. Amazing. Walking in, I Immediately noticed the IHI's mission and core values inscribed on the walls. "No needless deaths." A poignant motivator for everyone who passes by. High on the walls, one finds quotes from history's leaders in innovators: "Sometimes it's fun to do the impossible," or the more curt, "Hope is not a plan." Down the central corridor, the six aims of the IOM report, Crossing the Quality Chasm (report here, aims here) line the hallway's load-bearing posts - they are literally the pillars of the IHI!!


Another inspiring translation of mission into structure is visible in the offices - or, more correctly, invisible: The walls are all glass. Remember transparency, "going naked?" Well, the IHI is a place where you can see what everyone is doing at all times. There are no secret meetings here. Often, employees are walking into the otherwise unremarkable office shared by the CEO and COO and three others to grab a piece of candy. Nearly always, at least in my observation, they're smiling.

In its constant efforts to improve everything, its flat corporate culture, its and its conspicuous openness and transparency, the IHI is the epitome of the attitudes it seeks to impart to the health care professions. Visiting the IHI has been a revelation. This place is filled with an incredible energy and enthusiasm. This must be what it was like to be at Bell Labs in the 60s, or Google at the millenium. They even have a fun committee.

Practice what you preach, and please, preach often.

-Dan H.

Sep 25, 2009

Breaking News! Medical Students Shadowing Nurses


I just received this message from one of our Deans of Medical Education. Even though I have my first anatomy practical today, perhaps this is a sign that despite all of that, today will be a wonderful day!

Subject: New Required Educational Experience - Nurse Shadowing in M1 Year

Date: Sep 25, 2009 9:52 am

Message:

Dear M1 Class:

This year we are offering you a new required educational experience to complete during your M1 Year. You will each spend one half-day shadowing a nurse in the UM Health System.

Today’s health care delivery system challenges all health care professionals to provide care that is patient-centered, efficient, effective, safe, and timely. To meet this challenge, collaboration among members of health care teams (including, but certainly not limited to, physician and nurses) is vital. In at attempt to educate medical students on the role of nurses in the health care team as well as to foster open communication and teamwork between health professionals, this shadowing program – created originally by medical students – was run as a pilot last academic year. We hope that you enjoy the program as much as students last year did, and take something away that you can use for the rest of your careers as physicians.

We developed the following learning outcomes for the experience:

* Knowledge of what nurses bring to a health care team
* Ability to communicate effectively with a nurse
* Respect for the knowledge and skills of nurses
* Openness to learning about patient care from nurses

We will be asking you to complete a pre and a post-assessment of this experience. The post-assessment will serve as your documentation of completion of the required experience.

Sincerely,
Casey White, Ph.D., Assistant Dean for Medical Education

Little things like this that remind me why I decided to come to Michigan for med school! Do y'all have programs like this in your schools?